Privacy Policy

1. Overview

Sugarcon Engineers ("we", "us", "our") is a professional engineering and project management consultancy headquartered in Pune, Maharashtra, India. We operate the website sugarcon.co.in and provide consultancy services to clients across the sugar, cogeneration and ethanol industries.

This Privacy Policy explains what personal information we collect when you visit our website or contact us, why we collect it, how we use it, and the choices you have regarding your information. By using our website or submitting an enquiry, you acknowledge and accept the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

Information you provide directly: When you fill in the contact or enquiry form on our website, you may provide:

• Full name
• Email address
• Phone number
• Company or organisation name
• Location / State
• Project details, capacity and requirements
• Any other information included in your message

Information collected automatically: When you visit our website, certain technical data is collected automatically by our hosting infrastructure and analytics tools, including:

• IP address and approximate geographic location (country/city level)
• Browser type, version and operating system
• Pages visited, time spent on pages and referring URL
• Device type (desktop, mobile, tablet)
• Date and time of access

Communications: If you contact us by email or phone, we may retain records of that communication for service and follow-up purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries: To reply to your contact form submission, answer your questions and provide the consultation you requested.
• Service delivery: To assess your project requirements, prepare proposals and deliver our consultancy services to you.
• Communication: To send you information relevant to your enquiry, project updates, or responses to questions you have raised with us.
• Website improvement: To analyse website usage patterns and improve the content, structure and performance of our website.
• Legal compliance: To comply with applicable laws, regulations and legal processes.
• Internal records: To maintain records of client interactions and project histories for business administration.

We do not use your information for automated decision-making or profiling that produces legal or significant effects.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.

Essential cookies: Required for the website to function correctly (e.g., maintaining your session, enabling the navigation menu). These cannot be disabled without impacting core functionality.

Analytics cookies: We may use analytics services (such as Google Analytics) that place cookies to collect aggregated, anonymised data about website traffic and usage behaviour. This data helps us understand which pages are visited most frequently and how to improve the website.

Third-party fonts and libraries: Our website loads fonts from Google Fonts and libraries from Bootstrap CDN and cdnjs. These services may set their own cookies or collect limited technical data as part of serving these resources. Please refer to the respective privacy policies of those services.

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing or commercial purposes. We may share information only in the following limited circumstances:

• Service providers: Trusted third-party service providers who assist us in operating our website or conducting our business (e.g., web hosting, email services), subject to confidentiality obligations.
• Legal requirements: When required to comply with a legal obligation, court order, or lawful request from a government authority.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. You will be notified of any such change.
• With your consent: In any other case where you have explicitly authorised us to share your information.

6. Third-Party Services

Our website may contain links to external websites, social media platforms (LinkedIn, Facebook, WhatsApp) and third-party tools. Once you leave our website via such a link, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external websites and encourage you to read their individual privacy policies.

Third-party services used on this website include:

• Google Fonts (font delivery)
• Bootstrap CDN (CSS/JS framework)
• Font Awesome CDN (icon library)
• WhatsApp (direct messaging link)

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include:

• Secure website hosting with SSL/TLS encryption (HTTPS)
• Access controls limiting who within our organisation can access personal data
• Regular review of our information collection, storage and processing practices

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Enquiry and contact form data: Retained for up to 3 years from the date of submission, or for the duration of an active client relationship, whichever is longer.
• Project and client records: Retained for a period of 7 years following project completion for legal and accounting purposes.
• Website analytics data: Aggregated analytics data is retained as per the retention settings of the analytics platform used (typically 14–26 months for Google Analytics).

When information is no longer needed, we securely delete or anonymise it.

9. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete information.
• Right to erasure: You may request deletion of your personal information, subject to any legal obligations requiring us to retain it.
• Right to restrict processing: You may request that we limit how we use your information in certain circumstances.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to complain: You have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are directed at business professionals in the sugar, power and ethanol industries. We do not knowingly collect personal information from any person under the age of 18. If you believe a minor has submitted personal information to us, please contact us immediately and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact & Grievance Officer

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: